Online Member Self-Service
Help members help themselves
Empower your customers to engage with your association 24/7
CloudCentre's library of web plugins provide customers, partners, and staff with the ability to login to your website, and access the services and information applicable to who they are and what they need. It integrates the web presence with the internal Customer Relationship Management disciplines, Sales Management, Marketing and customer services automation facilities of the CloudCentre application suite.
It provides casual guest user access with a minimum level of facilities, explaining what is available now and enticing the prospect to make additional commitments to your organisation in order to gain access to the next level.
When logged in, the customer's use of the portal is controlled by their position in either: a sales cycle, the status of their relationship, the staff user group (that is used to control staff access to internal systems), customer profile, marketing campaigns, special interest groups or a mixture of these.
The web services access is an extension of the in-house sales, services, and marketing systems. Any business event can change the relationship with an organisation. If the customer account is on hold, or a prospect advances to a lead, or the supplier is dropped, the web portal reacts instantly and changes access according to your defined business rules.
Our solution
The Internet has changed the way we all think about business, and its impact on customer expectations for responsiveness and service levels have already started filtering into other services such as telephone advice and product shipping delays. As the traditional lines between customer, supplier, and partner fade, a refined online presence and 24/7 access to your information and services have a significant influence on a customer's decision.
This solution seamlessly merges the web interface with the internal functionalities of Customer Relationship Management, Sales Management, Marketing, and automated customer service to provide a comprehensive and constantly accessible application suite.
CloudCentre's Online Member Self-Service module provides the functionality and tools to manage all of the following
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Personal Information Updates
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Personalised Customer Homepages
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Services Delivery Platform
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Security
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User Access control
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Customer Self-Service
Benefits for your members
With extensive experience in providing solutions to a wide variety of membership-based organisations, we have learnt a great deal about the challenges faced by the industry and how they have used our software to improve service delivery and internal efficiencies. As a result, we are able to offer our customers innovative solutions that meet their entire operating requirements.
If you require an unlisted feature, please get in contact with us, we may still be able to find a solution for you!
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